Headquartered just outside the capital city of Bulgaria, SiteGround is already a global player in the world of web hosting. With six offices around the world and data centers on three continents, this is a company with real international flavor. SiteGround has spent the past several years growing from humble beginnings in a college dorm room to the preferred hosting provider for 2 million domains.
SiteGround positions themselves as a company offering high-quality, “well-crafted” hosting solutions. It offers a spectrum of hosting solutions ranging from shared Linux hosting (the affordable, versatile kind used by most websites) all the way to Cloud, WordPress, and Reseller server solutions for large, growing websites.
Performance – Speed & Uptime
SiteGround offers good speed and uptime with data centres located across five locations on three continents: Asia (Singapore), Europe (Amsterdam, London, Milan), and North America (Chicago). All plans including shared, give you the option to select the data centre that is closest to your target audience to give them faster access and load times to your website.
SiteGround offer a 99% uptime guarantee, averaged over a 12 month period. The SiteGround team continuously experiments with different configurations and keeps upgrading their hardware and server architecture for their dedicated servers. They ensure that their hosted accounts are instantly migrated to the latest hardware configurations after upgrades. This makes their server performance optimum at all times.
SiteGround offers an uptime guarantee of 99.9%, which means a very negligible down time. They are able to achieve this with the help of their custom server monitoring software.
This software monitors the status of every server in real-time and also minimises downtime by automatically resolving more than 90% of the server performance issues that come up, without human interaction.
Their website allows you to check the status of your website at any time using their real-time checker. This has always given you confidence that SiteGround doesn’t shy away from the truth. They also make their overall statistics public, so there’s no hiding!
Where and if they fail to meet that level of uptime they provide a credit to your account. The level of credit they add depends on the level of downtime experienced. The credits for excessive downtime are automatic and you don’t need to apply for them or prove your case, they monitor their own service level stringently and are very upfront with compensating for this. The credit rate is basically the cost of one months hosting for every 1% of downtime below their guaranteed level. So if you have 98% uptime, 1% below the 99% guarantee, you would be credited with the cost of a months hosting to your SiteGround wallet. Credits cannot exceed either your current contract term or 12 months, whichever of the two is shortest.
Siteground run NGINX rather than Apache on shared and cloud plans, and also offer this as one of the performance boosters for dedicated plans. They also provide their own ‘Supercacher’ caching mechanism built on NGINX reverse proxy, for applications like WordPress and Drupal. This can have a positive impact on optimizing website speed through memcached and Google page speed. For a further efficiency boost, SiteGround also deploy CDN, HTTP2, PHP7 and HHVM.
Many of the network monitoring and technical tools used at SiteGround have been developed in-house by its team, including a custom take on Linux containers, a bespoke backup system, custom server monitoring tools, and security features developed in-house.
Security and Backup
SiteGround’s data centres are protected by high-end security at all times. Some of the key security measures implemented at their data centres include 24×7 human security, access control, mantraps, biometrics, bulletproof lobbies, and constant video surveillance.
With SiteGround, you get a distinct mechanism that isolates various shared server accounts from one another, which prevents the possibility of a vulnerable server account affecting the entire server.
Thus, if any other site hosted on the same, shared server as yours is compromised, you need not worry, as your site will remain completely safe. The unique isolation mechanism ensures that a shared server is as secure as a dedicated server is.
In case of any hacking attempts or related vulnerability in pre-installed server software (which are always kept updated) such as PHP, Exim, security gaps are instantly identified (due to continuous monitoring) and software patches are installed to fix the issues.
Some key security measures available include HackAlert Monitoring (as an add-on for $1 per month that notifies you if your site is under attack), hotlink protection, IP address block lists, and anti-spam tools, SpamExperts and SpamAssassin.
It also provides a unique feature called ‘Leech Protect’, that lets administrators prevent users from publicly posting their secret passwords to different portions of the site.
In terms of backups, SiteGround store up to 30 backups of your website at any one time, and you can create your own manually too. Each of these are user accessible from the cPanel, so you can restore your site from a selection of backups at any time yourself. This is quite unique as most hosts don’t allow you to manually access their backups.
SiteGround - Overview
- Ease of use
- Customer support
SiteGround holds your hand and makes hosting and server maintenance a seamless activity to help you out though. If you don’t care about data storage capacity, then, SiteGround is definitely worth a try! They might not give you unlimited storage, but they do give you SSD storage, on every package, including shared hosting packages.
- Spectacular Multilayered Defense
- Free SSL (Let’s Encrypt)
- Optimized for WordPress, Joomla and Drupal
- Free Website Migration
- Customer Support
- Disk spaces
- Higher renewal price
- Monthly plans have to be paid annually
You get the industry standard cPanel, which gives you access to the Softaculous auto-installer, along with their custom installs for WordPress, Joomla and Magento. The cPanel is easily accessible from the general billing client area of your hosting account.
You get access to SiteGround’s SuperCacher (a web caching service) that has been specifically built on NGINX reverse proxy and developed based on Varnish and Memcached. It makes retrieving web pages faster (by storing the page on the visitor’s browser cache when requested for the first time). Thus, it reduces the load on your server significantly.
You also get WordPress and Joomla Toolkits that enables you to easily modify your domain, reset admin passwords, fix any broken permissions, secure the admin page, configure SSL and move/delete your installation.
The multitude of script languages that Siteground support include Perl, Ruby On Rails, Python (when run inside the cgi-bin folder) PHP7 including the HHVM PHP execution engine, as well as other versions of PHP.
You can even use special developer features (GoGeek only) such as WP-CLI, Site Staging, and Drush and Git integration. Overall, the SiteGround control panel and hosting account offer a pool of features that make your work a lot easier.
Customer Support and Knowledge Base
One of the most critical factors that should influence your decision to opt for a hosting provider is the kind of customer service they offer. As a webmaster or blogger, 24/7, excellent customer support is necessary because you never know when you might encounter some issue that needs immediate resolution.
This is exactly where SiteGround scores heavily with a support team of highly talented technical professionals. You not only get a quick response, but they can easily handle any kind of issues with your hosting account or website.
Siteground use load balancers for their support requests, so enquiries are spread efficiently over available operators and not given a chance to bottleneck. They provide support on all issues from hosting to applications and modules, above the norm for a hosting provider. For instance, with the optimized hosting plan for Magento Community Edition, specialized Magento support is offered as part of that hosting package. Support for scripts and applications is normally redirected from a host to the third party that own the app which can result in a lot of back and forth, so this is a real added bonus. There are even free Magento tutorials in the Siteground knowledge base.
Their support is available 24 hours a day, 7 days a week and 365 days a year via the ticket system, live chat or telephone support. They lend a personalised touch through the support personnel (via live chat or helpdesk) you discuss the issue with. You can view the support person’s profile, technical background, areas of expertise and interests along with years of experience.
The comprehensive self-help tutorials and knowledge base, along with SiteGround webinars provide you access to a vast pool of information and troubleshooting guides.
Various Plans and Pricing
SiteGround offers shared, cloud, dedicated hosting services. All plans offered by SiteGround include 99.9% uptime, free domain name, and cPanel. They provide SSD storage on all shared and cloud hosting plans for ultimate speed and managed WordPress hosting on all accounts. The provider also offers a Reseller hosting option, and Enterprise hosting option for large companies who need customised services, and supported and managed hosting for those who want to optimise their use of certain apps and platforms.
|VisitorsRecommended for:||Unlimited 10,000 visitors||Unlimited 25,000 visitors||Unlimited 100,000 visitors|
|Storage||10 GB||20 GB||30 GB|
|Free domain name *||First year only||First year only||First year only|
|Email accounts||Unlimited |
Mailbox size 2GB
Mailbox size 4GB
Mailbox size 6GB
Max. size 500MB
Max. size 750MB
Max. size 1000MB
|Free SSL||Via Let’s Encrypt||Via Let’s Encrypt||Via Let’s Encrypt|
|Caching||Static content||Static content |
|Static content |
|Backup restore||Paid |
$19.95 each restore
|Refund policy||30 days||30 days||30 days|
|1 month (Trial) First-time contract||$3.95+ $14.95 setup fee||$5.95+ $24.95 setup fee||$11.95+ $24.95 setup fee|
|12, 24 and 36 months First-time contracts||$3.95/month||$5.95/month||$11.95/month|
|Entry Server||Power Server||Super Power Server|
|Storage||480 GB||960 GB||2 x 960 GB|
|Transfer||10 TB||10 TB||10 TB|
|RAM||16 GB||32 GB||64 GB|
|CPU cores||4||4||2 x 6|
|Price for 1 year (after renewal)||$269 a month||$349.99 a month||$729 a month|
|Entry||Business||Business Plus||Super Power|
|Storage||40 GB||60 GB||80 GB||120 GB|
|Transfer||5 TB||5 TB||5 TB||5 TB|
|Ram||4 GB||6 GB||8 GB||10 GB|
|Price for 1 year (after renewal)||$80 a month||$120 a month||$160 a month||$240 a month|
- StartUp, GrowBig and GoGeek plans available
- 10 GB- 30GB web space
- 10,000-100,000 monthly visits
- Free site transfer, website builder and cPanel included with all plans
- Entry, Business, Business Plus and Super Power plans available
- 2 – 8 CPU cores
- 4GB- 10GB memory
- 40GB – 120GB SSD space
- 5TB data transfer
- Power Server and Super Power Server plans available
- Entry Server plan is sold out for the Asia-Pacific region but available in the United States and Europe
- 960+GB SSD
- 4 – 12 CPU cores
- 32GB – 64GB RAM
- 10TB Transfer
- Reseller hosting plans are available for web developers and designers. These plans are priced per amount of “reseller credits” you wish to use. All accounts start with 10GB web space, daily backups, free email accounts, unmetered date transfer and white label options.
- SiteGround also offers an Enterprise hosting plan, providing custom-built hosting for large companies. An account manager is included with every plan to give your organisation personalised support. Prices start at $2,000 per month and can go over $10,000 per month depending on your needs.
Supported app hosting
- SiteGround offers managed WordPress services for all its plans and options for supported Joomla, Drupal, Magento, PrestaShop and WooCommerce hosting.
Types of web hosting are not offered by SiteGround
- VPS hosting
- Windows hosting
If you’re looking for a fast and reliable web host, then SiteGround is a brilliant choice; even if you’re a beginner in the web hosting or website building realms, SiteGround will hold your hand throughout the process, making everything as easy as possible (customer service is outstanding!). Another nice addition for beginners is the fact that they have bundled in a Weebly website builder (for free!). Also commendable of the perfect combination of high-performance technology and beginner-level user-friendliness.